Requesting a Room
Use our On-Line Room Request Form to make arrangements for an upcoming visit.
Room request form
| Frequently Asked Questions | |
| Q. | How do I request a room? |
| A. | By calling our 1-888-829-3545 or completing the Online form |
| Q. | Who may stay? |
| A. | Families of pediatric patients under the age of 21 being treated at Penn State Hershey Children's Hospital. Patients over the age of 17 must be a full-time student/dependent child. Parents under the age of 18 must be accompanied by a responsible adult relative or legal guardian during their stay. |
| Q. | Are there geographic restrictions? |
| A. | Families must reside outside of the immediate Harrisburg/Lebanon area--at least a 30 minute drive from Hershey. (Priority will be given to families traveling greater distances.) |
| Q. | Do you take reservations for rooms? |
| A. | NO; you should call the House to make a room request when you need a room or as soon as you know your future arrival date. Rooms are filled on an "as available" basis and cannot be guaranteed until the scheduled day of arrival. The House may be full and operating on a wait list basis when you call. |
| Q. | How do I get there? |
| A | Go to our driving directions page. Input your starting location and you will automatically be directed to the MapQuest page with driving directions to the house. |
| Q. | How many guests can stay in a room? |
| A. | The maximum number is 4. Some rooms can only accommodate 3 adults. Cribs are available. (Four guests maximum; exceptions must be approved by Manager. One room per patient family.) |
| Q. | When is check-in? |
| A. | Guests must check in and complete an orientation between the hours of 9:00 AM and 8:00 PM before using the facility. Registered guests have 24 hour key access to the building. |
| Q. | Can I be placed on a "wait list" if a room is not immediately available? |
| A. | Yes. If you are on the wait list because the House is full, you must call back at least once daily until space is available. Discounted motel rates are available at local properties for lodging alternatives until rooms become available at the House. |
| Q. | What kind of amenities does the house offer? |
| A. | Please check out our tour section for more information about the amenities. |
| Q. | I have other questions that weren't answered here. What should I do? |
| A. | Please call the toll free number listed below for additional information. |
| Q. | What do I need to bring with me for my stay? |
| A. | Any personal items that you may need while away from home. You will have clean bed linens and towels provided when you check in. We also have an assortment of personal care items (shampoo, soap, etc.) and food items for use during your stay. |
Toll Free Number 1-888-829-3545
NOTE: This toll free number is for long distance callers to make room requests or request additional information only. Calls to houseguests should be made by calling (717) 533-4001.